Privacy Policy

In this privacy policy references to “we”, “us” and “our” are to First Trust Finance Ltd. References to “our Website” or “the Website” are to www.firsttrustfinance.co.uk.

The Information We Collect

The information we collect via the Website may include:

1. Any personal details you provide to us through our loan application forms, contact forms and information you provide to us through email; such as your name, address, telephone number etc.

2. Your opt-in preferences and use of electronic mail updates. Your preferences are recorded by our contact with you (such as if you select to receive email updates on products and offers).

3. Your IP Address. This is a string of numbers unique to your computer that is recorded by our web servers when you make requests from the Website. This information is used to monitor your usage of the Website.

4. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on you computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

How We Use This Information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998, the GDPR (General Data Protection Regulation 2018), and other applicable laws. The details we collect will be used:

1. To process your application for a loan or other financial related service. We also use this information to provide after sales service. With your permission, we may pass your details on to other organisations to supply/deliver products or services you have requested and/or to provide after-sales service.

2. In certain cases we may use your contact details to send you information on our other products and services we, or with your permission, our selected parters, may offer.

3. With your permission, we may need to pass the information we collect to other companies for administrative and support purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and other technical or marketing services. Third parties will not be allowed to use your personal information for their own purposes.

Credit Reference Agency Data

We help customers obtain finance by a number of means. In order to get a picture of your true credit position, we access and search your credit file with a credit reference agency.

We believe in informing customers at all stages about searches we carry out and we will seek your permission to complete these when they become necessary.

If you wish to know how the credit reference agencies will treat your data, please see their policies via these links:

Call Credit www.callcredit.co.uk/crain
Equifax www.equifax.co.uk/crain
Experian www.experian.co.uk/crain

Use of Cookies

Third parties, such as Google or Bing, may place and read cookies on your browser, or use web beacons to collect information, while serving ads and features on this website. Here is how Google explains cookies: “A ‘cookie’ is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.”

Your Legal Rights

You have the right to request a copy of any information that First Trust Finance holds on file about you. In order to receive such information you will need to make a request in writing. Please send your contact details including full address and postcode, to the following address:

DPA Request
First Trust Finance Ltd
Unit 34, Cardiff Business Park
Lambourne Crescent
Llanishen
Cardiff
CF14 5GG

Other Websites

This privacy policy only relates to this website. Any external websites which we may link to from this website will be subject to their own privacy policies, which may differ from ours.

Terms Of Use

Please read this section carefully. By accessing and using this website, you agree to the following terms of use:

The services and products that appear on this website are only available to UK residents. The content and terms of use of this site will be governed by English law and we will only communicate and contract with you in English.

Ownership

First Trust Finance Limited owns and maintains this website. No act of downloading or otherwise copying from this website will transfer title to any software or material on this website to you. First Trust Finance Limited reserves all rights with respect to copyright and ownership of all material on this website, and will enforce such rights to the full extent of the law.

External Websites

Please note First Trust Finance Limited is not responsible for the content of external websites.

Accuracy

While First Trust Finance Limited uses reasonable efforts to update the information on this website, the statements made by First Trust Finance Limited are not intended to be legally binding and the accuracy or completeness of all information should be checked with First Trust Finance Limited before reliance is made. Any and all material on this website is subject to change without notice. All materials on this website are meant to be reviewed in their entirety, including any footnotes, legal disclaimers, restrictions or disclosures, and any copyright or proprietary notices.

No Warranty

First Trust Finance Limited assumes no responsibility for, and makes no warranties that, functions contained on this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available will be free of viruses or other harmful components. First Trust Finance Limited shall not be liable to any damages to, viruses that may infect, or services, repairs or corrections that must be performed on your computer.

Complaints

We operate a full customer care service. If you are ever unhappy with any aspect of our service we welcome your feedback. Please write to Compliance Department, First Trust Finance Limited, Unit 34, Cardiff Business Park, Lambourne Crescent, Llanishen, Cardiff. CF14 5GG. Click Here to read our complaints procedure.